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Airport Shuttle & Limo Services

MWR Airport Shuttle is now available! Unfortunately, we will not pick up travelers arriving from the airport unless they are traveling within Japan

We are enforcing this rule as a health & safety precaution for all our customers utilizing this service.

*From the airport to destinations in Mainland Japan or Okinawa. Must have already been in Japan (Mainland or Okinawa) to use this "Japan Only" service.)

Departure Schedule & Locations

Effective August 10, 2020

The Narita Bus schedule will change to The following new schedule:

Departure Times to Narita Airport:

  • Zama Lodging Front Desk - 10:45 a.m.
  • Camp Zama Community Club - 11 a.m.
  • SHA Bus Stop (by Reservation Only) - 11:30 a.m.

(Terminal 1 Parking Lot)

 

Departure Times to Haneda Airport:

  • Zama Lodging Front Desk - 11:15 a.m.
  • Camp Zama Community Club - 11:30 a.m.
  • SHA Bus Stop (by Reservation Only) - 12 p.m. 

Departure Time to Camp Zama:

  • Henada International Airport - 6:30 p.m. 

(Go to Group Bus Stop on 1F, use passageway on 2F of the International Terminal)

 

Narita Bus Service

Camp Zama MWR looks forward to providing you the best possible service and experience coming to and from Camp Zama, Japan. Can't speak Japanese and not sure how you're going to get to your new duty station? Whether you're PCSing in or out, or simply here to visit Japan and are staying at Camp Zama, you can depend on the MWR Narita Bus to take care of you, worry free!

Features of the Narita Bus

  • 36 Passenger Bus
  • On-board Toilet
  • Spacious Leg Room with Foot Stools
  • Staggered Seating for better privacy
  • Undercarriage Storage

Narita Terminal Guide

  • Please download the Narita Passenger Terminal Guide and Map
  • For more information on the Narita Passenger Terminal, please visit www.narita-airport.jp/en/ 
  • From Narita Airport, you may start boarding the bus 30 minutes prior to departure. Please do not wait at the Narita DoD counter as they will no longer escort you to the bus.
Haneda Bus Service

Bus Shuttle Service to Haneda for your convenience!

Reservations can be made during the normal operating hours of Leisure Travel Services via phone or in-person.

*Non-reservations can pay by cash the day of departure

Features of the Haneda Bus

  • 36 Passenger Bus
  • On-board Toilet
  • Spacious Leg Room with Foot Stools
  • Staggered Seating for better privacy
  • Undercarriage Storage

Haneda Terminal Guide

Additional Bus & Limousine Service Information
  • Customers and driver will be required to wear masks while inside the vehicle.
  • Passengers will handle their own personal bags and belongings during pick-up / drop-off.
  • Pets are required to be in the carrier at all times and should be in the same row as the owner, 6 feet from other people and pets.
  • For larger pets, please call Leisure Travel Service at 263-4405 for airport limousine information.
  • 6 feet social distancing will be implemented on the bus.
  • Family units can sit together but each "unit" must be socially distanced from others.
Bus Service Passenger and Payment Information

Narita Bus Service Fee is $30

Haneda Bus Service Fee is $25

  • Prepayment is required for Confirmation of Reservation. We accept VISA and Mastercard over the phone or by e-mail.
  • Passengers traveling from the airport to Camp Zama or SHA must have base access.
  • Guests without reservations may use the Bus Service on a First-Come, First Served - Space Available basis. Payments must be in CASH (USD) at a minimum of 15 minutes prior to departure.
  • Buses will depart on time at scheduled times.
  • IAW Local Law and Army Regulation states that children are required to be in a child safety restraint. It is the responsibility of the parent/guardian to provide the safety restraint.

Additional Information

  • No refunds will be provided to non-arrivals who fail to properly communicate to the reservation agent.
  • If your flight is delayed or cancelled and you are unable to contact us prior to departure, please bring flight documentation and your bus ticket(s) for a refund/date change within one week.
  • If your flight is delayed or cancelled causing you to miss the bus, please notify us beforehand and we will be happy to refund you.
  • If you have pet allergies, please be aware that there may be pets on the bus.
  • The bus service uns 365 days a year; schedules are subject to change due to unforeseen circumstances. Please check the United States Army Garrison Japan and Camp Zama MWR Facebook page for any updates during inclement weather.
  • No Money to Pay (arrival without reservations)
    • Passengers traveling from the airport to Camp Zama or SHA will be required to fill out a promissory note to include Name(s), Unit, and contact information.
    • If you are electing to use a promissory statement for the bus service, you must fully complete the form. The bus driver will not accept incomplete promissory statements.
    • Promissory statements are only acceptable for customers going to Camp Zama/SHA and is NOT to be used for customers going to the airport.
    • Transportation service will be based on availability.
    • Payment must be made within 72 hours at Leisure Travel Services in Bldg. 267. (Open Monday through Friday from 8 a.m. - 5 p.m.). Failure to make full payment will result in notifying the Commander or appropriate supervisor. 
    • Additionally, DFMWR, USAG-J can initiate a collection action to receive payment for the debt if payment is not provided within seven working days. 
    • Promissory Notes are considered as confirmed reservations.
Bus Service Pet Information
  • All pets will ride in the last two rows of seats.  These seats have been specially covered to ensure sanitation and the health of other riders.
  • Pets must remain in their flight carriers.
  • The bus will not stop for walking pets.
  • Pet carriers can not exceed 16H x 16W x 21L  inches.
  • Pet transportation is a for fee service: Narita ($30) - Haneda ($25)
  • Please be aware that your pet will be placed with other pets on the bus.
  • For larger pets, please call Leisure Travel Service at 263-4405 for airport limousine information.  
Shuttle & Limo Forms
Bus Service Request Form
Limo Service Request Form